Privacy Policy

Effective Date: 07/08/2025

1. Introduction

At New Hope Wellness Center, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, mobile applications, and services.

This Privacy Policy is available on every page of our website via the footer and can be accessed in a single dedicated page. For your convenience, we also provide this policy in a pop-up format.

2. Information We Collect

We collect the following types of information from you:

• Personal Information: Name, email address, mailing address, phone number, and payment details when you create an account or complete a transaction.

• Mobile Numbers & SMS Consent: Your mobile phone number and consent for receiving SMS communications.

• Usage Data: Browser type, IP address, referring URL, and pages visited on our website.

• Cookies and Tracking Technologies: For improving site performance and user experience.

3. How We Use Your Information

Your data is used for:

• Processing and fulfilling orders

• Providing customer support

• Sending transactional emails, notifications, and updates

• Communicating with you via SMS, where you have provided explicit consent

• Improving website functionality and enhancing your user experience

• Legal compliance and fraud prevention

4. Sharing of Information

We may share your information in the following ways:

• With service providers who help us operate our business (e.g., payment processors, hosting providers) — but only to the extent necessary to provide our services.

• When required by law, subpoena, or legal process.

• During a business transfer, such as a merger or acquisition.

Important SMS Sharing Statement:

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS communications will only be used for the purposes explicitly stated at the time of consent.

5. Your Rights and Choices

You have the right to:

• Access and correct your personal information.

• Withdraw your SMS consent at any time by replying STOP to any of our messages.

6. SMS Terms & Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from New Hope Wellness Center. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://newhopewc.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

a. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

b. Types of SMS Communications:

If you have consented to receive text messages from New Hope Wellness Center, you may receive messages related to the following :

• Appointment reminders

• Follow-up messages

c. Message Frequency:

Message frequency may vary depending on the type of communication.

d. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

e. Opt-In Method:

You may opt in to receive SMS messages from New Hope Wellness Center in the following way

• Verbally, during a conversation

. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

g. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling 919-342-7666.

h. Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or

visit our Privacy Policy (https://newhopewc.com/privacy-policy) and Terms and Conditions (https://newhopewc.com/privacy-policy) pages.

• Message frequency may vary